Support

Reporting a problem

Write to partners@edwardinvest.cz and include:

· the requestId from the failing response — every error carries one, and it is what lets us find the request in the gateway logs;

· the endpoint and the time (with the timezone);

· your intermediary code;

· what you expected and what you got.

Without the requestId a report takes far longer to answer, because the request has to be found by guessing.

What has not been promised

These are open questions, not omissions. They are listed so you get the same answer here as you would from asking.

· SLA. No availability or latency target has been agreed. Do not infer one from observed behaviour.

· Response times. There is no committed response time and no escalation path beyond the address above.

· Sandbox. A sandbox with masked data has been decided on. It does not exist yet.

· Deprecation notice. What counts as a breaking change, and how much notice a deprecation gets, are still open. The changelog records what has changed so far.